FAQ

Pure Peptide Labs – Frequently Asked Questions (FAQ)

Effective Date: April 2025

At Pure Peptide Labs, we understand that clear, accurate information is key to a smooth and compliant customer experience. Below are answers to the most common questions we receive—always framed within the boundaries of research use only.

🧪 Product & Research Use Questions

Are your products for human or animal use?
No. All of our products are sold strictly for laboratory research and analytical use only. They are not approved for human or veterinary consumption, injection, or topical use.

Are these products FDA approved?
No. Our products are classified as Research Use Only (RUO) materials and are not approved by the FDA for diagnostic, therapeutic, or clinical use.

Do you provide reconstitution or dosing instructions?
Absolutely not. We do not provide any instructions or guidance related to dosage, reconstitution, injection, or use. Doing so would violate our Terms of Service and compliance standards.

What does "Research Use Only" mean?
"Research Use Only" (RUO) refers to products intended solely for use in laboratory settings, such as in vitro testing or analytical research. These products are not intended for use in or on humans or animals.

How are your products tested?
All compounds are tested via High-Performance Liquid Chromatography (HPLC) and Mass Spectrometry (MS). Certificates of Analysis (COAs) are provided for transparency and verification.

📦 Shipping & Order Questions

When will my order ship?
Orders placed before 12:00 PM CST on business days are typically shipped the same day. Orders after this cutoff are shipped the next business day.

Which carriers do you use?
We ship with FedEx and USPS. Please note: FedEx does not deliver to PO Boxes. Orders shipped to P.O. Boxes will be sent via USPS.

Do you offer expedited shipping?
Yes. We offer FedEx Next Day Air, and Free FedEx Second Day Air. These can be selected at checkout.

How do I track my shipment?
Once your order ships, you’ll receive a confirmation email with tracking information. You can track shipments directly via the carrier’s website.

💳 Payment & Return Questions

How do I pay for my order?
All payments are processed securely through our website at checkout. After adding items to your cart, you can complete your purchase by entering your payment details directly on our site. Orders are only fulfilled once payment has been successfully processed.

What payment methods do you accept?
We currently accept the following major credit cards:

Visa
Mastercard
American Express (Amex)
Discover

Can I return a product?
Yes. We offer a 30-day money-back guarantee on unopened, untampered products. Please refer to our Return Policy for full details.

How do I request a refund?
Email us at support@purepeptidelabs.shop with your order number and reason for return. We’ll review your request and guide you through the return process.

💝 Philanthropy

Yes! A portion of our monthly sales revenue is proudly donated to organizations dedicated to childhood cancer research and support. We believe in giving back, and contributing to life-saving efforts for children and families facing serious illness is a cause close to our hearts.

Is my purchase helping contribute to this cause?
Yes. Every order you place contributes to our monthly donation to St. Jude. Thank you for helping us support pediatric cancer research and compassionate care.

📜 Legal & Compliance

Do you allow reviews or social media discussions about dosage or usage?
No. Per our Community Guidelines, any content suggesting human use, dosing, or injection will be removed or reported. We are not responsible for third-party content and do not endorse it.

Can I use your products in clinical trials?
No. Our products are not intended for diagnostic, therapeutic, or clinical use. They are for research use only and not to be administered to living beings.

Where can I find your legal and compliance policies?
Visit our Policies Page for a full breakdown of our Terms of Service, Shipping Policy, Compliance Overview, and more.

For any additional questions not listed here, please contact our support team at: 📧 support@purepeptidelabs.shop

Thank you for supporting safe and responsible research.